Shipping policy

Thank You for Choosing Zenoria Skin! 💛

At Zenoria Skin, every product we create starts with one belief — that great skin shouldn't come at a luxury price. We've built our fulfillment network in Asia not to cut corners, but to cut unnecessary costs so that every dollar you spend goes toward the quality you deserve. We're grateful you're here, and we want your experience with us — from the moment you order to the moment it arrives at your door — to feel just as premium as our products.

📦 Shipping Times

We believe in full transparency, so here's exactly what to expect:

🇺🇸 United States:

  • Standard Free Shipping (orders over $40): 8-15 business days
  • Express Shipping: 5-10 business days 

🌍 International:

  • Standard Shipping: 9-18 business days
    (Delivery timeframes may vary depending on your country's customs processing and local carriers.)

Please note: Business days exclude weekends and public holidays. Shipping timeframes begin once your order has been fully processed and dispatched.

⏱ Order Processing

We take care in making sure every order is packed with attention before it leaves our hands. All orders are processed, quality-checked, and dispatched within 1-2 business days of purchase. During peak seasons or promotional periods, processing may take up to 3 business days — but we always work hard to get your order moving as quickly as possible.

🔍 Real-Time Order Tracking

The moment your order ships, you'll receive a personalized tracking link via email so you can follow your package every step of the way. No guessing, no wondering — just full visibility from our hands to your doorstep. If your tracking hasn't updated within 5 business days of your shipment confirmation, don't hesitate to reach out — we'll look into it right away.

⚠️ About Potential Delays

While we work with trusted global carriers to ensure reliable delivery, occasional delays can happen due to factors outside our control — customs inspections, national holidays, severe weather, or global logistics disruptions. We want to assure you that in these situations, your package is still on its way. We monitor all shipments closely and will proactively reach out if we notice anything unusual with your order.

🔄 Our 90-Day Satisfaction Guarantee

We stand behind every single product we ship. If for any reason you're not completely satisfied with your Zenoria Skin purchase, simply contact us within 90 days of receiving your order and we'll make it right — whether that's a replacement, store credit, or a full refund. No complicated processes, no frustrating back-and-forth. Just a straightforward resolution, because that's what you deserve.

💬 We're Always Here For You

Our dedicated customer support team is available to assist you with anything — order status, product questions, or anything in between. We pride ourselves on responding promptly and making sure every interaction leaves you feeling heard and valued.

📧 support@zenoriaskin.com
(We typically respond within 24 hours, Monday through Friday.)

Thank you for trusting Zenoria Skin. We don't take that lightly — and we'll keep working every day to be a brand worthy of your loyalty.

With gratitude,
The Zenoria Skin Team 💛